Refund Policy

At Labay, we are willing to do whatever it takes to make sure every experience is as pleasurable and seamless as possible. Please contact us at sales@labaycollection.com with any and all questions, comments, concerns. 

If you have any questions with your order, please contact us via email within 21 days of receipt of your merchandise to start the return process, as it is truly important that we get in touch as soon as possible to help you with your request. Items need to be received by us within 30 days of delivery to you in their original condition, to receive a full refund. No refunds will be issued for items returned after 30 days, only store credit may be possible after inspection of products. 

Please send any returning items after you have made correspondence with us via email, to 17595 Harvard Ave. Ste. C #2420, Irvine, CA 92614 

All returned items must be unworn, unwashed, and undamaged with all tags attached. Once your return is received and inspected, a credit will automatically be applied to your credit card or original method of payment within a few business days.